Driveway, patio, paving & Conservatories Company Hertfordshire : Letchworth, Baldock, Hitchin, Stevenage, Royston, Codicote, Welwyn, Hatfield, Ware
COMPLAINTS POLICY 

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied. 

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. 

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. 

Either call us on 0800 587 0986, or write to us at Professional Home Improvements, Birdshill, Letchworth, Hertfordshire, SG6 1HX, or email us at customerservice@professionalhomeimprovement.co.uk

We aim to respond within 14 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/ 

Hertfordshire Driveways, Patios and much more...

A local business in Herts with over 25 years of experience, we provide a professional service to suit your needs and budget, in Stevenage, Letchworth, Hitchin, Knebworth and Hertfordshire. If you’re looking for a new Driveway, Patio, Conservatory, Windows, Doors, Bathroom, Kitchen or General Building, let Professional Home Improvements take you through the wide range of options.

With our 10 year insurance backed guarantee on all our home improvements and our accreditations to the major customer service and building trade bodies, you can be sure of a great service and a fantastic result.